To ensure that your rights as a Data Subject under Republic Act No. 10173 otherwise known as the Data Privacy Act of 2012 are secured, SUPRACOR LIAISON SERVICES (Company) has implemented reasonable and appropriate organizational, physical and technical measures intended to protect your personal information and/or sensitive personal information against any unauthorized, accidental and/or unlawful processing under the following terms and conditions:

I.              PERSONAL INFORMATION AND SENSITIVE INFORMATION TO BE PROCESSED

The type of personal information or sensitive personal information which the Company may collect either directly or indirectly in relation to properly render the virtual assistant or liaison service of the company may include, among others, the following personal and sensitive personal information:

1.    Complete Name

2.    Present, Permanent or Provincial Address

3.    Land line and Mobile No.

4.    Email Address

5.    Date of Birth / Age / Place of Birth

6.    Civil Status

7.    Gender

8.    Religion

9.    TIN / SSS or GSIS No.

10.  PhilHealth and Pag-IBIG No.

11.  Driver’s License No

12.  Spouse Name

II.            PURPOSE OF THE PROCESSING OF INFORMATION

Any and all processing of personal information shall be made for a legal purpose and/or pursuant to a legal obligation under applicable laws taking into consideration appropriate security measures to ensure the confidentiality and/or integrity of the personal information involved. This includes, among others, rendering of liaison/virtual assistant service.

III.           PROCESSING OF INFORMATION

Any and all personal information related to you or to any other person involved in the transaction or your company which may come into the Company’s possession and/or control during the covered period of the agreement or contract with liaison /virtual assistant/third party support (i.e. relievers, etc) shall be used for the following purposes:

·         Approve, facilitate, administer and process applications and transactions;

·         Respond to queries, requests and complaints and improve how we interact with you;

·         Send you statements, billings, notices and other such documents necessary for continued use of our products and services;

·         Conduct studies and researches for the purpose of reviewing, developing and improving our products and services;

·         Perform profile analysis, behavioral modeling and analytics to understand needs, preferences and market trends to be able to improve and recommend suitable products and services;

·         Reach out to you regarding products and services information, including offers, promotions, discounts, rewards; and for personalizing your experience with our various touchpoints such as branches, call center, telemarketing, email, messaging and other channels;

·         Determine the effectiveness of our marketing efforts and initiatives; provide location-based services such as finding the ATM or branch nearest to you;

·         Perform certain protective safeguards against improper use or abuse of our products and services including fraud prevention;

·         Comply with our “know your customer” processes, policies and procedures, the terms and conditions governing our services, facilities and channels, the concerned government agencies’ rules and regulations (i.e. sec, bir), legal and regulatory requirements of government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time.

·         Comply with the applicable laws of the Philippines including processes and/or requirements of government or private agencies such as but not limited to Securities and Exchange Commission, Bureau of Internal Revenue, Local Government Unit, Schools, Commission on Higher Education, DFA Manila, and the like, or of a third party website such as but not limited to www.airbnb.com , booking.com, agodahouses.com, facebook.com sites and the like should there be a need to register to these sites on your behalf.

·         Perform other such activities permitted by law or with your consent.

The accuracy and relevancy of the personal information is of vital importance. You are therefore required to inform the Company at the earliest possible time should the personal information in our possession become inaccurate or false.